- Clarify the organisation’s stance and values
- Co-create a systemic approach for practical action
- Commit to sustained action through visible leadership and a willingness to change
- Critically appraise your housing management service delivery approach from end to end
- Connect your people by creating safe spaces, systems and times to talk, share experiences and learn from each other
- Communicate your messages consistently and ensure that communication is two way
Six principles to inform your anti-racism strategy
1. Clarify the organisation’s stance and values
Housing associations need to maintain a zero-tolerance stance on racial discrimination as per the Equality Act 2010, and ensure that the organisation’s employees, partners, suppliers, and the broader public are aware of this stance.
It’s therefore essential to clarify the organisation’s position on anti-racism and discrimination. This will form the cornerstone of your plan to tackle any barriers people from ethnic minorities may face in relation to fair treatment and equal access to the delivery services, opportunities to contracts, employment, and progression in work if employed, to ensure the organisation is vigilant in its ability to better serve and represent the diversity of today’s UK society.
- Start by establishing achievable goals.
- Recognise the importance and sensitivity of the subject.
- Your stance should be developed and tested with input and feedback from people with a diverse range of backgrounds. Invite input from internal staff and consider external experts who can provide different perspectives based on their lived experience and expertise.
- Publicly stipulate the organisation’s position of anti-racism to all stakeholders, including employees, investors, suppliers, partners, and customers.
- Ensure that external messages genuinely match the organisation’s commitment to change- all stakeholders will expect their lived experience of working at your organisation to espouse your stance and values, or see visible progress towards them.
- To prevent confusion over what constitutes racism, provide practical examples of overt racism and everyday racism (including micro inequities/aggressions and incivilities) in supporting communications as well as what anti-racism is and involves.
2. Co-create a systemic approach for practical action
Lasting change will not come from ad-hoc and narrow steps towards promoting race inclusion at work, which can set expectations for change but fail to deliver, sending the message that the organisation isn’t serious about taking action.
Instead, a systemic approach must be adopted to identify and tackle the causes of race inequalities and discrimination at work. Look across the entire organisation, scrutinising all operational processes, ways of working and people management policies.
Identifying the structural, cultural and policy barriers right across the organisation (which are maintaining workplace inequalities) is a crucial step. Action should be steered by data and insight. An evidence-based approach will get to the grassroots of issues and identify where action needs to be focused. The issues and appropriate solutions will differ between organisations, so having a deep understanding of your own business and its context is critical.
- The organisation’s stance and values should guide the creation of a systemic action plan that is principles-based and outcomes-driven.
- Ensure your anti-racism strategy and action plan are resourced appropriately, including time, expertise and budget.
- Action should be evidence-based, steered by data and insight. All business functions, especially people professionals, are likely holding a wealth of unmined data about your workforce make-up, customer base and people’s views of your organisation, which can yield valuable intelligence about the changes needed.
- It’s likely that useful data sits across many parts of your organisation, and will need to be brought together to create a holistic picture of people’s true work experiences, the experiences of those who interact with your organisation, and those who don’t.
- If your knowledge of the makeup of your workforce is limited, consider the most appropriate way to gather this data. Ensure your outward engagement is racially inclusive. For example, in marketing and consumer research, make sure ethnic minorities are genuinely consulted.
- Think about the extent to which other employers in your supply chain understand and echo your stance/values on diversity and inclusion and request that recruiters, partners and consultants demonstrate diversity within their own organisations.
- When examining how people’s different experiences at work and their views of your organisation differ, avoid making generalisations
- Be aware of the complex and interconnected nature of issues that affect people’s work experiences. ‘Intersectionality’ refers to the fact we all have multiple identities which shape our life experiences. We therefore can’t look at diversity and inclusion through entirely separate lenses; we need to be mindful of the potential interplay of overlapping identities.
3. Commit to sustained action through visible leadership and a willingness to change
Leaders play an immense role in fostering – or damaging – racial inclusion efforts by virtue of their positional power and influence on the organisation’s culture, values and ethics. To ensure that change is long term and sustainable, organisations and leaders need to uncover and address racial equality barriers. Traction requires leadership and sustained action, so you’re one step closer to ensuring a more inclusive workplace if board members, governing bodies and senior leaders express a genuine appetite for change by visibly role-modelling behaviours and attitudes from the top.
- Appoint a race champion within your leadership team to take responsibility for progress and to focus attention on delivering change.
- Ensure that diversity and inclusion is a permanent item on the board’s meeting agenda.
- Regularly review progress on your strategy, evaluate the effectiveness of activity, and make changes where needed.
- Encourage leaders to educate themselves about race, to talk openly about race, and to encourage discussions internally and externally to support change.
- Encourage senior leaders and managers to be visible at diversity and inclusion events (such as those organised by the employee resource group) and to listen to external speakers (whether through videos, webinars or podcasts).
- Communicate the message that to champion race inclusion or to take a stand against racism and discrimination you don’t have to be from an ethnic minority background – but that you do need to listen to the experiences of ethnic minority employees and do not assume you know what is needed to address the problem.
- It follows that a leader should not feel compelled to lead the change just because they have a particular personal characteristic.
- Urge leaders and senior managers to develop their knowledge and confidence to talk about diversity and inclusion in their internal and external engagements; for example, in conference addresses, all-staff briefings and interviews.
- Introduce a diversity-related reverse or mutual mentoring programmes so that leaders have a better understanding of lived experiences in relation to race.
- Assess whether you have enough race inclusion expertise in the organisation to inform action and challenge thinking at the top. Consider bringing in additional expertise in the interim via consultants.
4. Critically appraise your housing management service delivery approach from end to end
All housing associations and housing practitioners play a vital role in helping deliver against an organisation’s anti-racism stance and values to attract a wider, more diverse talent pool, and in developing a workforce that reflects the organisation’s customer base and wider society.
So it is important to critically assess your organisations approach to create a fair and inclusive workplace culture where to be different is an asset, not a problem. A housing association must review its approach to equality, diversity and inclusion from end to end through multiple inclusion lenses, including race, to address blockers and biases in hiring, performance management, career progression, and reward. The HR function should then work with line managers to create transparent recruitment processes and clear progression routes, which will help to improve retention and make career development fair. HR also needs to work closely with line managers to ensure that espoused policies and organisational rhetoric are played out in reality. HR can play a valuable role as critical friend by holding up a mirror to the organisation – leverage it.
Take a zero-tolerance approach to racism
- Build cultures of trust, where employees experiencing racism feel confident to come forward and know that they’ll be listened to.
- Treat allegations of racism seriously and always take action.
Review your processes
- Review your policies and processes end to end, including hiring, recruitment, appraisals, promotion, pay, progression, retention and exit. Although they should at the very least comply with race discrimination law, they must be underpinned by principles that actively value and encourage respectful and positive attitudes to differences.
- Take an evidence-based approach when reviewing policies and processes, drawing on quantitative and qualitative data and feedback.
- Ensure that any changes and decisions made are visibly fair and transparent, communicating the reasons for the change.
- Invite the staff network to review policies and processes and give feedback, but don’t expect them to be policy-writing specialists.
Examine your data
- Examine the make-up of your workforce through your data, the ethnic diversity at all levels and in all areas, and by occupation and seniority.
- Look at the ethnicity categories you use to collect data. If you are a larger organisation, ensure they can be benchmarked against reliable external sources to determine what counts as under-representation or concerning issues.
- Interrogate your data to uncover the structural and cultural barriers that are maintaining workplace inequalities.
- Analysing and probing your workforce data will help to uncover any sticking points. For example, review whether you regularly collect information on employee sentiment via surveys. Consider analysing these findings by ethnicity, if you can still preserve employee anonymity.
- What channels are you using to recruit talent? Are you varying how and where you’re doing your outreach? Are images and language used inclusive? Are you confident your line managers are recruiting and promoting fairly?
- Are recruiters acting on your behalf aware of your values and commitment? If they fail to provide a diverse shortlist, challenge them. If your organisation is under-represented in relation to ethnic diversity, look into using recruiters with a track record of appointing people from diverse ethnic backgrounds.
- Consider using blind recruiting at first-stage shortlisting and analyse the conversion to interview and offer stages.
- Make sure your interview panels are as diverse as possible for shortlisting and interview stages
- Critically examine progress of different groups in the organisation and where there may be glass ceilings. Share that insight across the business.
- Ensure clearly applied criteria is used for performance evaluations, bonuses or other benefits like secondments, deployment, stretch projects and career breaks.
- Offer ethnic minority staff in the organisation access to mentoring/shadowing to support them with their career progression. This could be with internal or external people/organisations.
- Introduce reverse or mutual-mentoring schemes, where diverse groups (including those from ethnic minorities) mentor senior leaders and managers, promoting a culture of inclusion in the organisation.
- Introduce ethnicity pay reporting to uncover inequalities and where action should be directed. Publishing your figures and accompanying action plan for change can communicate the message that you’re serious about creating an inclusive workplace.
- Review the outcomes of process and policy changes, evaluate, and don’t be afraid to try something different if a course of action isn’t working.
5. Connect your people by creating safe spaces, systems and times to talk, share experiences and learn from each other
Whether overt or through unconscious bias, we know that racism still occurs in the workplace. Organisations need to provide ethnic minority employees with safe channels to express their voice and share their experiences. An equality, diversity and inclusion sub-group can help enable this. The benefits of specific EDI sub-group are numerous, from galvanising action and challenging poor practice to fostering a broader climate of inclusion within the organisation and bridging the gap between co-workers and senior leaders.
For employees, an EDI sub-group can provide a sense of belonging and community and an opportunity to work with the organisation to bring about change.
For an organisation, EDI sub-group’s can be a valuable resource to advise on the work experience of people with that particular characteristic, identity, or background, and act as a sounding board for ideas – including your products and services.
- Set up an EDI Sub Group to provide a safe, supportive space for people to meet – a place that allows them to have a consistent, clear voice. Encourage non-ethnic-minority active allies to join.
- Resource the EDI Sub Group and ensure that it’s supported by senior executives.
- Actively consult with the EDI Sub Group, inviting them to contribute their views from their lived experience in both society and as an employee of the organisation. An EDI Sub Group can be an invaluable resource to advise and inform organisational decisions while helping HR ensure that the people management approach is as inclusive as possible.
- However, there must not be the expectation that the EDI Sub Group will solve the organisation’s problems or ‘teach’ the rest of the organisation.
- Employees should also be aware of formal whistleblowing processes so they know they have a voice mechanism, no matter what.
- Facilitate training to ensure that employees better understand issues of institutional racism. Encourage employees to learn how to talk about and address racism in the workplace – however uncomfortable it may make them feel.
- Consider ways to raise visibility and awareness of diverse cultures, background and circumstance. Give people time and space to share their stories if they want to, and learn about other cultures and other people’s experiences. For example, encourage staff to attend events organised by the EDI Sub Group or ‘lunch and learn’ sessions run by HR.
- Make educational materials available and encourage personal responsibility for developing knowledge and racial literacy.
6. Communicate your messages consistently and ensure that communication is two way
Senior leaders and people managers need to engage in ongoing, responsive, two-way dialogue with staff to ensure that employees feel listened to and valued. Genuine communication between employers and employees provides a voice for people, and an opportunity for the organisation to listen, identify and act on concerns raised. This helps to ensure standards of behaviour are clear to everyone and promotes a culture of personal responsibility for treating people with respect and dignity. This is especially relevant for conversations around race, which require a high degree of sensitivity. We need to create open, safe environments for people from ethnic minority communities to express their views and experiences to help raise awareness amongst the many who do not have the lived experience of racism in its many different forms. This lays a vital foundation (of shared understanding) from which we can then move forwards.
Starting the conversation about ethnicity at work isn’t always easy, and some organisations simply don’t know where to begin. We know that many people are reluctant to talk about race for various reasons, whether it’s for fear of saying the wrong thing, failing to recognise inequalities of opportunity at work exist, feeling people aren’t interested, or feeling like one won’t be listened to.
- Communicate clearly, carefully, sensitively and with consistency of message. Consistency is essential for culture change. Highlight your willingness to engage and learn, to be challenged and to have emotionally charged conversations. Acknowledge that these conversations might be uncomfortable at first.
- Ensure senior leaders are involved in communication and that the conversations are two way.
- Regularly invite communication, ensuring all employee groups feel comfortable and able to have a voice, and change your approach if communication is not forthcoming.
- Ensure mechanisms are in place for employees to feel confident and safe in highlighting issues about inequality and sharing their views on matters affecting them at work. Ensure all employees know about these mechanisms, how to access them, and that they feel comfortable doing so.
- Ensure that disadvantaged and disconnected groups have access to mechanisms through which they can express their voice. For example, make issues of racism and exclusion a part of engagement surveys, with action plans set against them.
- Think about who’s communicating the message and their credibility based on prior actions.
- Acknowledge previous failings within the context of the current situation to demonstrate understanding.
- In designing your communications, identify internal stakeholders and external stakeholders – both supporters and detractors – and design your messaging accordingly. Think about the words, tone and images you use, and avoid tokenism and stereotyping.
- Live your values through your external communications and engagement:
- Reach outside of normal channels and connect with community groups to show support and learn.
- Question external conferences that don’t have diverse ethnic representation in their presenters/speakers before deciding whether to send staff there.
- Question events in which there are no ethnic minority people in the lineup of speakers or nominees for awards before deciding on sponsorship.